1. Are your paddles suitable for both professional and beginner players? Yes, our paddles are designed with professional-level performance in mind, but they can also be an excellent choice for beginners who want to elevate their game. Whether you're just starting out or looking to improve your skills, our high-performance paddles provide the power, control, and durability to help you reach the next level of play.
2. Can I use the paddle for both indoor and outdoor play? Yes! Our paddles are designed to be suitable for both indoor and outdoor play, so you can enjoy the game no matter where you play.
3. What is the 30-day satisfaction guarantee? We offer a 30-day satisfaction guarantee on all our paddles, even if they’ve been used. Our goal is to ensure that our paddles meet your needs and exceed your expectations for performance and quality.
4. How do I know if my paddle is covered under manufacturers lifetime warranty? Our warranty covers defects in materials and workmanship. If your paddle becomes delaminated, we will provide a free replacement. To learn more about delamination and how to identify it, click here. Please note that normal wear and tear, such as edge guard issues, small scratches on the face, and grip issues, are not covered under our warranty as these are typical signs of regular use during play.
5. How long does shipping take? We offer free express shipping which 1-3 business days. We strive to get your paddle to you as quickly as possible, but delivery times may vary depending on your location.
6. How can I contact you if I have an issue with my order or paddle? You can contact our customer service team via email at info@apollopickleball.ca. We’re happy to assist you!
